FAQ

1. Can I sell you my unwanted items even though I am not a business?

Typically No. Tech-Away of Texas, LLC only buys from business, municipalities, government agencies, schools, and religious organizations. Individuals wanting to recycle goods may do so for free by dropping the items off at our facility 24 hours a day.

2. How can I arrange a pickup?

• Call 972-804-4392
• Email: marshall@tech-away.com

Once we receive a pickup request, we will contact you to make arrangements. Our trucks will pick up equipment from your facility and will thoroughly and responsibly handle all dismantling and removal.

Our team of removal specialists arrives on your site with all the tools needed to palletize, remove and transport your equipment. When the material is back at our facility, it will be sorted according to the requirements of YOUR specific need.

3. What kind of surplus, unwanted products do you accept for pickup?

Tech-Away of Texas, LLC can recycle and liquidate just about anything. From IT equipment to office equipment, from test equipment to big machinery, from cameras to audio/video equipment, we accept almost anything. As long as it has metal or a cord we can take it.

4. What kind of services do you offer?

• Fast and efficient dismantling, removal and pick up at your facility
• Direct purchase of equipment with residual value
• Hard drive sanitization and data destruction
• Hard Drive Shredding
• Remarketing services
• Recycling services
• Liquidation services

5. How can you offer the highest rate of return for surplus inventory?

Tech-Away of Texas, LLC offers your choice of direct purchase or revenue sharing for any of your excess inventory.

Direct purchase works best for companies that need to get old or obsolete products or inventory out of the warehouse and off the books quickly. We provide an accurate assessment on the value of your excess inventory, make you a fair offer, and get you paid FAST.

The revenue sharing option works best for companies who are willing to wait for the items to sell. With this option, we provide a detailed, accurate audit trail for all materials consigned to us.

6. How can I get a quote?

If you already have an inventory list made up, we will make an immediate offer based on that information.

If self-inventory is not an option, we will send a procurement specialist -- at no charge to your company -- to survey and evaluate the value of your inventory. Then we make a purchase offer based on our appraisal. For this option, please either:

• Call 972-804-4392
• Email: marshall@tech-away.com

7. How does Tech-Away of Texas, LLC guarantee data security?

All equipment that has hard drives or data storage capacity are either physically destroyed through shredding, degaussed or wiped using an over-writing procedure which makes data recovery impossible. A destruction report can also be provided upon request.

8. What if I have good computers that I need to get a ROI (Return on Investment)?

We have a department that focuses on Asset Recovery, that will assess, de-install, and remarket your company's IT equipment. They will give you a free consultation to see if this is your best action for your business.

9. What is your environmental policy?

Tech-Away of Texas, LLC is committed to ensuring the minimum impact on the environment at every level of our business. We strive to prevent pollution and eliminate e-waste (such as computer and IT equipment) in landfills. We recycle everything from cardboard and packing materials to plastics, batteries and lead. We strive for zero landfill and as such we do not have a dumpster at our facility.

10. Will my asset tags be removed?

Yes. Tech-Away of Texas, LLC removes all removable identifying marks from each piece of equipment, including any asset tags.

We check for a client asset tag or any other identifying stickers during our inspection process, to ensure all client-specific identifying tags and stickers are removed. Identifying marks such as permanent engravings will not be removed from equipment being dismantled, only from equipment of significant value that is being resold.

11. How does Tech-Away of Texas, LLC remarket my old equipment?

Thanks to our extensive knowledge of the secondary market, we can accurately assess and maximize the residual value of your surplus equipment and inventory, to get you the most revenue.

In addition, Tech-Away of Texas, LLC has channels in both specialty and international dealer markets, covering demand for nearly any item. We know from experience which channels will yield the greatest financial return. We leverage this expertise to maximize your proceeds from every sale.